Telemedicine System with Appointment Scheduling

We developed a custom telemedicine platform with integrated appointment scheduling, video conferencing, and EHR (Electronic Health Record) integration. The system allowed patients to book, reschedule, and join consultations seamlessly.

Industry

Healthcare

Team

9 members

Started in

2021

Country

United Kingdom

About a Project

Our customer is a UK-based provider of healthcare consultations from National Health Service-trained general practitioners and clinicians, registered by the General Medical Council, Nursing and Midwifery Council, Care Quality Commissions. Our client needed a turnkey system to automate the business process and master the telemedicine niche.

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Goals set to Cleveroad

  • Create a solution for providing and receiving healthcare services online, including telemedicine consultations
  • Design a system that can be easily submitted for certification by the UK local authorities
  • Provide an appointments’ management convenient for all parties: Patients, Doctors, and system’s Admins
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Solutions we've delivered

  • Development of the turnkey system ready to use by the Provider and its Patients. The flexible solution can be scaled and customized for new goals and users
  • Creation of the system’s architecture and functionality considering the requirements of GDPR and UK healthcare regulators such as CQC and MHRA
  • Building of the SaaS allowing 24/7 online access to general practitioners and clinicians, video and audio consultations, and easy appointment booking
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Results for the Customer

  • The tapGP platform that matches the Provider's business model and allows the customer to receive income from a telemedicine source
  • The platform is compliant with the UK healthcare regulation, data processing requirements and can be certified by local authorities in the shortest time
  • A completely ready-to-use platform that considers pains, gains, and goals of the patients and healthcare providers acting within the same system

Business Challenges

The Prime Path Medtech™ company provides medical devices manufacturers with Total Quality Assurance services, including consulting, research, support, and guidance. It’s QMS was inefficient and costly both to our customer and its clients (medical devices manufacturers). The overall UI/UX was outdated, non-customizable, and business logic was heavy and redundant. The old system hindered staff work and mandatory certification, caused end-users dissatisfaction, so our customer needed:

  • An electronic Quality Management System (eQMS) built from scratch and tailored to suit medical device companies flexibly — regardless of size, organizational structure, and workflow features.
  • A B2B SaaS solution to check compliance to FDA 21 CFR 820 and 21 CFR 11 and conformance to ISO 13485:2016 and MDSAP for manufacturing and global marketing of medical devices.
  • An intuitive automated QMS with smooth UI/UX that allows the company to simplify complex interconnection of roles, accesses, relationships, and tasks, reduce overall exploitation costs, and improve user interaction with the system.
Business Challange

Project in Details

We’ve made the SaaS platform from scratch and became a long-term technical partner for the customer

Business Architecture

  • We’ve provided the client with our team. It consisted of a project manager, business analyst, UI/UX designer, team leads, developers, QA and DevOps engineers, and solution architect. It allowed us to cover all processes of development, accelerate it, and optimize the client's costs.
  • We have designed the tapGP system’s business architecture that includes the functionality and users’ activities related to administration of the whole ecosystem, doctors’ activities for online consultations, and patients’ activities for receiving online healthcare services.
  • Our team has made the architecture fully relevant to the customer's business model and compliance requirements. The chosen solutions and tools allowed us to ensure the required security level and protection of patients’ personal medical data.
Business Challange

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